I have a plumbing emergency, what should I do?

What should you do when you locate a plumbing calamity? Safety first! If there is water anywhere near electrical outlets or appliances, the very first thing is to switch off the power at the switchboard. Then, attempt to minimise any further leaking or flooding.

Help! How do I turn off the water!

The primary shutoff valve will normally be on the border of the property near the road. It is typically set into the ground below a blue or black cover.

Can I unblock the drain myself?

If you have a plunger you can attempt to clear the blockage in your sink, shower or toilet. If it won't plunge away, please do not use chemicals as they rarely do the job properly and the chemicals can ruin the drains.